Refund Policy

Effective Date: 11th August, 2024

At Marriage Biodata Maker, we strive to provide high-quality, personalized biodata templates for our users. This Refund Policy outlines our guidelines for refunds on our digital products. By using our service and making purchases, you agree to this policy.

1. Digital Products

Our products are digital goods, specifically PDF templates for marriage biodatas. We do not offer any physical products.

2. Free Templates

For our free templates, no purchase is necessary, and therefore, no refund is applicable.

3. Paid Templates

For our paid templates, the following refund policy applies:

3.1 Refund Eligibility

  • Refunds may be considered within 7 days of purchase.
  • Refund requests must be submitted before downloading the PDF template.
  • Once a PDF template has been downloaded, it is considered used, and no refund will be issued.

3.2 Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • After the PDF template has been downloaded.
  • If 7 days have passed since the purchase.
  • If you’ve merely changed your mind about the purchase.
  • If you purchased the wrong template by mistake.

3.3 Refund Process

To request a refund:

  • Contact our customer support team at refunds@marriagebiodatamaker.app within 7 days of purchase.
  • Provide your order number and reason for the refund request.
  • Our team will review your request and respond within 3-5 business days.
  • If approved, the refund will be processed to the original method of payment within 5-10 business days.

4. Technical Issues

if you experience technical issues that prevent you from accessing or using our paid templates, please contact our support team immediately. We will work to resolve the issue or provide a refund if the problem cannot be fixed.

5. Currency and Processing Fees

  • All refunds will be issued in the original currency of purchase.
  • Any transaction fees or currency conversion charges are non-refundable.

6. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Effective Date” at the top of this policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

contact@marriagebiodatamaker.app